Product
Onboarding guides
Definition of
Onboarding guides are instructional resources that provide new users with the necessary information and guidance to become familiar with a product or service. These guides are designed to help users overcome any barriers to adoption and ensure they are able to use the product or service to its full potential. Onboarding guides may take the form of tutorials, walkthroughs, checklists, or other formats and can be delivered through various channels, such as email, in-app messaging, or online portals. The goal of onboarding guides is to create a positive user experience that builds confidence and engagement with the product or service, ultimately leading to increased customer retention and loyalty.
An (often in-product) experience for new users that explains product features.
