Product
User Onboarding
Definition of
User onboarding refers to the process of introducing new users to a product or service and helping them become familiar with its features and functionalities. The goal of user onboarding is to create a positive first impression and provide users with a seamless experience so that they can start using the product or service right away. For example, when a user signs up for a new software application, the onboarding process may include a tutorial video or a step-by-step guide to help them navigate through the different features. Onboarding can also involve personalized messages, prompts, and notifications that guide users through the product and encourage them to take specific actions. Effective user onboarding is essential for customer retention and engagement. When users have a positive onboarding experience, they are more likely to continue using the product and recommend it to others.
